Contact

Contact

Is there something you want to tell us about, or didn't find what you were looking for in our FAQs?

Write to us!


For any technical problem, information request, or clarification, please use the form on this page to communicate with our customer care, we will get back to you as soon as possible.



NOTE: For any requests from law enforcement, please, contact us at: legaldepartment@yooppe.com. We will not respond to emails sent to this address from non-law enforcement personnel.

    • Related Articles

    • What should I do if my Premium Profile is not activated?

      If your Premium Profile is not activated, there may have been payment issues. Please contact our customer care for more information.

    • How can I change gender?

      Currently, it is not possible to change gender. However, if you realize you made a mistake during profile creation, one solution could be to create a new profile. Alternatively, you can always contact our customer care, and they will try to assist ...

    • How can I change my gender?

      Currently, it's not possible to change your gender. However, if you realize you made a mistake during the profile creation process, one solution could be to create a new profile. Alternatively, you can always contact our customer care, and they will ...

    • What technical issues can occur during photo upload?

      Problems during photo upload could be due to: Inadequate format and/or size of the photo. You can easily upload images in the following formats: jpeg, png. The size limits applied are: not less than 1080 pixels and not more than 10 MB. Your internet ...

    • Why did my transaction with Paypal not succeed?

      If you tried to purchase by selecting PayPal as your payment method and the transaction failed, there are several reasons why your payment may have been declined. 1. Problems with your PayPal account; 2. Insufficient funds available. In both cases we ...