How can I deactivate my profile?

How can I deactivate my profile?

Please note that by deactivating your profile, all your uploaded photos and personal information will no longer be available to other users. If you still decide to deactivate your profile, follow these steps:
  • Click on your profile picture in the top right corner.
  • Click on the "Help" section.
  • Click on "Delete Account."
  • Follow the instructions to complete the deactivation of the profile. 
Once the profile is deactivated, it cannot be reactivated.

Note that before requesting profile deactivation, you must have deactivated the subscription. 

As per store regulations, you can deactivate your profile only at the end of the subscription's validity period. 

If you are unable to deactivate your profile independently, contact our support team, and they will assist you promptly. Contact us here.




    • Related Articles

    • How can I deactivate my subscription?

      By deactivating your subscription, you won't lose the already paid subscription period, but you can continue to use it. You will simply prevent its potential renewal (based on the type of subscription purchased). Follow these steps to deactivate: ...
    • How can I deactivate my profile?

      Please note that by disabling your profile, all of your photos and personal information you upload will no longer be available to other users. If you still decided to deactivate your profile, please follow these steps: • Click on your image in the ...
    • Why did my transaction with Google Pay not succeed?

      If you tried to buy using Google Pay as your payment method and the transaction failed, there are several reasons why. The most common reasons are: 1. Problems with your Google account; 2. Your card information does not match the information recorded ...
    • How long will it take before the amount is charged, and the Premium Profile is activated?

      The account with a Premium Profile will be activated immediately after processing the payment. The amount will be charged to you after the purchase. The payment methods applied are those of the Apple App Store or Google Play Store.
    • How do I see my charges for purchases made with Google Pay?

      The charges for packages purchased on the site will be visible directly on your credit or debit card account statement that you have associated with Google Pay, indicating the wording that was communicated to you in the payment receipt found on your ...