I am experiencing slowness in using the app, and some features seem not to be working. What can I do?

I am experiencing slowness in using the app, and some features seem not to be working. What can I do?

Here are some things we recommend checking:
  1. Ensure that you are using the latest version of the app and that it is updated. You can verify this directly on your app store.

For Google Play Store:
Once you open the main screen of the Play Store, tap on the icon of your Google account in the upper right corner. Now, tap on the "Manage apps and devices" option to view the overview of your installed apps. Here, you will find the "Available updates" section: tap on it, and you will see the list of pending downloads. Locate the app, and now tap on the "Update" button to its right.

For Apple App Store:
If you are an Apple user, to begin with, open the App Store from the Home screen by tapping on the icon (an "A" on a blue background) and press on the "Search" option at the bottom right to access the search function. Type in Yooppe here, and once you find the app, tap on the "Update" option next to the icon to start the download and installation of the available updates. If you see the "Open" button instead of the "Update" button, it means you already have the latest version of the application.

  1. Ensure that your internet connection is stable. Verify that your mobile device is connected to Wi-Fi or a data connection.
  2. Delete and reinstall the app. This not only allows you to have the latest version of Yooppe but also restores the proper functioning of the app by eliminating any issues.

If you have tried all the steps but still encounter the problem, contact us and explain the issue in detail so we can assist you.


    • Related Articles

    • What happens if I have an active profile on the app and now I want to use the website?

      If you are using the app you already have access and experience all the new features that we introduced with the update. You can always choose to use Yooppe Web, but remember that the Yooppe App community is different from the Yooppe Web community, ...

    • What happens if I have an active profile on the website and now I want to use the app?

      You can decide at any time to continue using Yooppe only from the website or to download the new version of the app and then have access to all the new features that we have added with the update. Remember that the Yooppe Web community is different ...

    • What's new on Yooppe?

      We are working to improve the user experience and make it as comprehensive as possible. Currently, the changes are only active on our app, so if you haven't already, download it now to access the new content! What if I purchased a subscription ...

    • What is the difference between Yooppe App and Yooppe Web?

      The main difference between Yooppe App and Yooppe Web lies in the features and user experience. With the app, you can access advanced features that are not yet available in the web version. We are working to improve the user experience and make it as ...

    • Payments via App

      Payments made via the app are processed by the Apple App Store or Google Play Store, depending on the type of device used. Transactions, as well as payment methods, are entirely managed by their respective stores according to their own Terms and ...