REFUND

REFUND

Please note that any refund request or inquiry related to payment must be directed to Apple or Google services, depending on the device from which the purchase was made, as also indicated in our Terms and Conditions.


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    • Refund

      All charges for credit package purchases are usually non-refundable. If you think there have been technical issues and you want to make a refund request, please contact our customer service. Once the request is submitted, it will be taken into ...

    • Payments via App

      Payments made via the app are processed by the Apple App Store or Google Play Store, depending on the type of device used. Transactions, as well as payment methods, are entirely managed by their respective stores according to their own Terms and ...

    • How can I deactivate my subscription?

      By deactivating your subscription, you won't lose the already paid subscription period, but you can continue to use it. You will simply prevent its potential renewal (based on the type of subscription purchased). Follow these steps to deactivate: ...

    • I am experiencing slowness in using the app, and some features seem not to be working. What can I do?

      Here are some things we recommend checking: Ensure that you are using the latest version of the app and that it is updated. You can verify this directly on your app store. For Google Play Store: Once you open the main screen of the Play Store, tap on ...

    • Why was the transaction rejected during the in-app purchase?

      In-app purchases are directly managed by the Apple App Store or Google Play Store. If you have not yet added a card to the store, you need to add one before proceeding with the purchase. If you already have a registered card, the reason for the ...