Why was the transaction rejected during the in-app purchase?

Why was the transaction rejected during the in-app purchase?

In-app purchases are directly managed by the Apple App Store or Google Play Store. If you have not yet added a card to the store, you need to add one before proceeding with the purchase. If you already have a registered card, the reason for the rejected transaction could be, for example, a lack of funds or outdated/incorrect card information. For more information, we recommend checking the status of your card directly from the store in the settings of your account under "Payment methods." Accepted payment methods vary depending on the device used and the selected payment type.

iPhone 
Visit Apple Support for a list of accepted payment methods by the App Store.

Android 
Visit Google Play Support for a list of accepted payment methods by the Google Play Store


    • Related Articles

    • Why did my transaction with Paypal not succeed?

      If you tried to purchase by selecting PayPal as your payment method and the transaction failed, there are several reasons why your payment may have been declined. 1. Problems with your PayPal account; 2. Insufficient funds available. In both cases we ...

    • How can I purchase a credit package?

      All users can increase the number of credits by buying additional packages. You can purchase a credit package by clicking on the token icon at the top of the site or through the specific promotion pages that will appear in the app during navigation, ...

    • Why was my photo rejected?

      A photo will be automatically rejected by our automated management systems if it does not meet the following requirements: The photo is smaller than 1080 pixels or larger than 10 MB. The photo contains images of children/celebrities/brands/animals. ...

    • Why was my photo rejected?

      If a photo does not meet the following requirements, it will be automatically rejected by our automated management systems. You should not: Publish photos smaller than 1080 pixels and larger than 10 MB. Publish images of ...

    • Payments via App

      Payments made via the app are processed by the Apple App Store or Google Play Store, depending on the type of device used. Transactions, as well as payment methods, are entirely managed by their respective stores according to their own Terms and ...