Payments
How can I track my payments made on the site?
For each purchase you make on the site, a receipt will be generated with the summary of the product purchased. Receipts will always be available for viewing or downloading and storing in the Payments section of your profile, until you decide to ...
Why did my transaction with Google Pay not succeed?
If you tried to buy using Google Pay as your payment method and the transaction failed, there are several reasons why. The most common reasons are: 1. Problems with your Google account; 2. Your card information does not match the information recorded ...
Why did my transaction with Apple Pay not succeed?
If you tried to buy using Apple Pay as your payment method and the transaction failed, it may be due to the payment method that you have associated with Apple Pay. The most common reasons are: 1. Insufficient funds available; 2. The card is not ...
Why did my transaction with Paypal not succeed?
If you tried to purchase by selecting PayPal as your payment method and the transaction failed, there are several reasons why your payment may have been declined. 1. Problems with your PayPal account; 2. Insufficient funds available. In both cases we ...
Why was my credit or debit card declined?
There are many reasons why your card issuer may have declined payment. The most common ones are: 1. Insufficient funds available; 2. Invalid card data; 3. The CVV/CVV2 number is incorrect or incomplete; 4. Your card is not enabled for online ...
How do I see my charges for purchases made with Google Pay?
The charges for packages purchased on the site will be visible directly on your credit or debit card account statement that you have associated with Google Pay, indicating the wording that was communicated to you in the payment receipt found on your ...
How do I see my charges for purchases made with PayPal?
The charges for packages purchased on will be visible on your PayPal account, indicating the wording that was communicated to you in the payment receipt found in your profile. If you have problems with your purchases, discrepancies with the charges ...
How do I see my charges for purchases made with Apple Pay?
The charges for packages purchased on will be visible directly on the Wallet app installed on your Apple device but also on the statement of your credit or debit card that you have associated with Apple Pay, showing the wording that has been ...
How do I view charges on my card statement?
The charges for purchasing credit packages will be visible on your credit or debit card statement with a line marked "payment.yooppe.com" or the payment service provider associated with the payment service provider used to collect the amount. Please ...
How long will it take before the amount is charged and credits are uploaded to my profile?
You will receive your purchased credits immediately after the payment is processed. The amount will be charged to you after the purchase.
What can I do if I purchased the wrong package?
You can choose the right package for you by checking all information regarding the amount to be paid and the number of credits expected with the chosen package that will be provided to you on the payment page or in the Terms and Conditions of the ...
How can I buy a credit package?
To buy a credit package, simply click on the different promotion pages that will be offered during the navigation phase or you can click on the icon with the battery symbol.
How can I manage payment methods from the site?
If you have purchased by card, you can change your payment method by entering another card directly from our site on the "Profile Status" page, clicking on the "Manage Cards" button. If you paid with PayPal, to change the payment methods associated ...
Payment methods accepted
Credit or debit card payments We use the leading payment providers to provide a secure system and accept most credit and debit cards. To ensure the maximum protection of your data, we do not store any card information on our servers. To pay with a ...
What credit packages do you offer?
The credit packages available on the site are of various types and different prices that may vary according to the promotions in progress. Credit packages do not have automatic renewals and are not subscriptions.