All
charges for credit package purchases are usually non-refundable.
If you
think there have been technical issues and you want to make a refund request,
please contact our customer service.
Once the
request is submitted, it will be taken into account by our operators, who will
carry out checks and provide you with an e-mail confirmation.
Please
fill in all the fields of our form. Keep the following information handy:
The e-mail address you used
to register for the service
The date and amount of the
transaction
If you paid by credit or
debit card:
The last four digits of the
credit or debit card used;
The card’s expiration date;
If you paid with PayPal through Codapay:
the email address you used to register for the service;
The Codapay transaction number, which can be found on the purchase confirmation uploaded to your personal area of the website
If you paid with Apple Pay:
The email address of your
account registered on the site;
If you paid with Google Pay:
The email address of your
account registered on the site;
The reason for your request.
This
information is essential to allow our operators to process your request as soon
as possible. Therefore, we recommend that you fill out all the fields in the
contact form.