Refund

Refund

All charges for credit package purchases are usually non-refundable.

If you think there have been technical issues and you want to make a refund request, please contact our customer service.

Once the request is submitted, it will be taken into account by our operators, who will carry out checks and provide you with an e-mail confirmation.

Please fill in all the fields of our form. Keep the following information handy:

1.  The e-mail address you used to register for the service

2.  The date and amount of the transaction

3.  If you paid by credit or debit card:

a)  The last four digits of the credit or debit card used;

b)  The card’s expiration date;

4.  If you paid with PayPal:

a)  the email address of your Paypal account with which you made the purchase;

5.  If you paid with Apple Pay:

a)  The email address of your account registered on the site;

6.  If you paid with Google Pay:

a)  The email address of your account registered on the site;

7.  The reason for your request.

This information is essential to allow our operators to process your request as soon as possible. Therefore, we recommend that you fill out all the fields in the contact form.



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