Why was my credit or debit card declined?

Why was my credit or debit card declined?

There are many reasons why your card issuer may have declined payment. The most common ones are:

1.  Insufficient funds available;

2.  Invalid card data;

3.  The CVV/CVV2 number is incorrect or incomplete;

4.  Your card is not enabled for online purchases;

5.  Possible problems related to 3DS authorization flow.

We recommend that you check the details or that your card has available funds.

If your card is not enabled for online purchases, we recommend you to enter another one. Don’t try the same card too many times because the system may temporarily block your account for future purchases.

If you are using gift cards, prepaid cards, virtual cards or debit cards we remind you that online purchases for entertainment services may not be enabled. We recommend you check with your bank that your card is enabled or use standard credit cards.

Authentication required in 3DS

Please note that from 2022 your bank may request authorization in 3DS2 mode at the payment stage. Therefore, your card must be enabled and you must authorize the transaction through the methods provided by your bank (for example push notification on the bank app, sending a pin on the phone number, etc). 

Check with your bank that the card is enabled for payments in 3DS2, otherwise you may encounter difficulties in all online purchases.

If you can’t solve the problem by following this guide, please contact our customer care.




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