Subscription
How can I renew my subscription?
We use an automatic renewal policy. This means that once the subscription period has expired, for greater convenience, your Premium subscription will be automatically renewed. Automatic renewal will only occur at the expiration of the current ...
What should I do if my Premium Profile is not activated?
If your Premium Profile is not activated, there may have been payment issues. Please contact our customer care for more information.
How can I manage the subscription from the app?
You can manage your subscription directly from the user menu in the "Help" section. Clicking on "Manage subscription" will redirect you to the subscription management page of the store.
Why was the transaction rejected during the in-app purchase?
In-app purchases are directly managed by the Apple App Store or Google Play Store. If you have not yet added a card to the store, you need to add one before proceeding with the purchase. If you already have a registered card, the reason for the ...
How do I view charges on my statement?
Charges for the subscription plan or other purchased packages will be visible on your credit card statement with a description associated with the store through which you made the purchase. For example, if you purchased through the Google Play Store, ...
What happens after I have paid?
Once the payment is made, your subscription will be updated, and your subscription period will begin. You will receive an email containing the order you placed.
How long will it take before the amount is charged, and the Premium Profile is activated?
The account with a Premium Profile will be activated immediately after processing the payment. The amount will be charged to you after the purchase. The payment methods applied are those of the Apple App Store or Google Play Store.
What can I do if I purchased the wrong package?
You can choose the right package for you by checking all the information regarding the amount to be paid and the terms of automatic renewal provided on the payment page or in the Terms and Conditions of the service. We cannot change the chosen and ...
Can I modify my already purchased subscription plan?
A subscription plan cannot be modified until its expiration, as indicated in our Terms and Conditions.
How can I become a Premium user?
To become a Premium user, click on the "Activate Premium" button on your profile page. Alternatively, click on various promotional pages that will be offered during navigation.
What subscription plans do you offer?
The types of subscriptions available on the app with automatic renewal are as follows: A. Promo (e.g., 1-week trial period) then subscription type B B. 1 month or equivalent credit package C. 3 months or equivalent credit package D. 6 months or ...